Frequently Asked Questions:

We make every effort to make the task of photo selection as easy and intuitive as possible; however, some processes, such as registering, billing and customer service always differ from site to site. To help serve you better, we have compiled a list of frequently asked questions regarding our service and support. If your question can not be answered here, or if you have any further questions, please contact us.

General
Why am I getting an error that my account is in use when I try to sign into the site?
Can I share my username and password with someone in my office?
Will you give my e-mail address to anyone else?

Usage
How may I use Comporium.com images?
What are the usage restrictions for Comporium.com images?
How many images can I download during my membership?
Can I use images from Comporium.com for a logo or company trademark?
Can I use my Comporium.com images after my subscription expires?
Can I use the images from my subscription for a client or employer?
Can I use images from Comporium.com on websites?
Can I create an online image gallery featuring Comporium.com content?
Can I modify an image and claim copyright on the
Can I create electronic templates using images from Comporium.com?

Subscribing
What credit cards do you accept?
Do you guarantee credit card security?

Search
Keyword Searching
Category Searching
More about tags...

 

Why am I getting an error that my account is in use when I try to sign into the site?
Each login may only be used on one computer at a time. You may use the service on multiple computers, just not at the same time.

Can I share my username and password with someone in my office?
No, you are not permitted to share your username and password with anyone! Each user is required to have a separate account.

Will you give my e-mail address to anyone else?
We will not share your e-mail address with other organizations for commercial purposes without your consent.

How may I use Comporium.com images?
You may use our royalty-free photos for: * web pages and other electronic distribution systems. * broadcasts. * theatrical exhibitions. * advertising and promotional materials. * products, including those intended for sale. * publications. * personal (noncommercial) materials. * comps, layouts, and other materials for test or sample use. For the full list of terms and conditions, please read our Terms of Use.

What are the usage restrictions for Comporium.com images?
You may NOT: * use our content to compete with us. While it is permissible to incorporate our photos in a product you intend to sell, you cannot give away or resell the photos themselves. * use our content as part of an electronic template or application to create multiple impressions of a product (greeting cards, business cards, web page designs, etc.). * use our content as a service mark or trademark. * use our content for pornographic materials. * use any photo of a person in a manner implying endorsement of, use of, or affiliation with a product or service unless you include a statement indicating that the person is a model and is used only for illustrative purposes. * use any photo of a person in connection with a potentially controversial subject unless you include a statement indicating that the person is a model and is used only for illustrative purposes. * portray a person in any photo in an unflattering manner unless you include a statement indicating that the person is a model and is used only for illustrative purposes. Again, please read our Terms of Use for the full list of terms and conditions.

How many images can I download during my membership?
You are permitted to download up to 250 images per 24 hour period from Comporium.com during the term of your subscription. However, we recommend that you limit your downloads to only the photos you need. There are two reasons for this: * We need to maintain site performance in order to provide our customers with an optimal experience 24 hours a day, 7 days a week. If everyone downloaded excessively, our servers would not be able to keep up! 250 images per day is considered "reasonable" and for most projects is more than enough. * To better protect our content from piracy, we need to limit the proliferation of our content.

Can I use images from Comporium.com for a logo or company trademark?
No, you are not permitted to use images from Comporium.com for a logo or company trademark.

Can I use my Comporium.com images after my subscription expires?
Yes, you are permitted to use any images that you have downloaded and used during the term of your subscription after your subscription expires. We grant you a traditional non- exclusive, world-wide and perpetual license for images that you have used. However, you may only continue to use the image(s) in the same product or service that they were incorporated in during the subscription term. Any images that have been downloaded and not used during the term of your subscription are not permitted for first use after the subscription expires. This would be considered stock piling and in violation of our Terms of Use.

Can I use the images from my subscription for a client or employer?
Yes, you are permitted to use Comporium.com images on behalf of your client or employer for the purposes outlined in our Terms of Use. You are not permitted to make the images available to your client outside of a layout or product.

Can I use images from Comporium.com on websites?
Yes, you may use Comporium.com images on your own websites or clients' websites, but only as design elements. These images are not to be downloaded from your site, nor may you permit your customers to download these images from your site.

Can I create an online image gallery featuring Comporium.com content?
No, you are not permitted to create an online gallery using any images from our site.

Can I modify an image and claim copyright on the
No, you are not permitted to claim copyright on any work that incorporates images from Comporium.com. Copyright of images from Comporium.com is retained by Comporium.com or third-party suppliers. Intellectual property laws in some cases protect works of art that are derived from the original work. We recommend that you consult legal counsel in order to make an informed decision.

Can I create electronic templates using images from Comporium.com?
No, you are not permitted to use images from Comporium.com for electronic applications such as e-greetings or website templates. Part of what your customer is paying for is the use of the images contained within those templates, and we do not permit the use of images in any downloadable form.

What credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.

Do you guarantee credit card security?
Comporium.com credit card transactions are secure, because a 128-bit SSL encrypted session protects your personal information as it travels between your computer and our server. We go one step further by requesting the buyer to enter a Credit Security Code, the 3 or 4 digit number located on the back of most cards. The Credit Security Code does not appear on credit statements or receipts, so it assures us that the card being used is truly in possession of the buyer. Additionally, credit card details (such as credit card number, Credit Security Code and expiration date) are not stored on our server once the transaction is complete.

Keyword Searching
Type a keyword (or image number, if you know it) in the search field at the top of your screen and click the Search button. Our advice is to start wide and narrow your search depending on how many thumbnails appear in your search results.

Category Searching
Select a category from the list on the right-hand side of the home page. To narrow your search, after your first results appear click on the refine this search option icon at the top of the page. You can search based on certain keywords or by excluding specific words.

More about tags...
Each Comporium.com image is associated with several descriptive keywords. An image of a woman with a laptop, for example, will appear in your search results whether you type "woman" or "laptop" in the Keyword field. Only thumbnails assigned to the keyword(s) you type in the Keyword field will appear in your search results. If you choose not to use the keyword window, you may have to wade through hundreds of thumbnails to find the image you need. Choose keywords that best describe the image(s) for which you are looking. If you are searching for something as specific as a wireless handset, type "wireless handset" in the keyword window rather than "wireless," a much broader term.